We Ship Canada Wide
By purchasing our cookies through our site, you consent and agree to our terms and conditions here at The Cookie Place Co.
We strongly encourage all our customers to review our policies prior to placing any order with us! Please only order if you are comfortable with the following information.
Please note the following terms:
The Cookie Place Company is not responsible for lost, stolen, or damaged packages/items.
All Customers will receive ONLY 2 EMAILS from us regarding their order. The first being when the order is placed (online receipt), and the second is when your order has been shipped (this email will include your tracking number). WE DO NOT SEND ANY EMAILS UPDATING YOU IN BETWEEN!
Please keep track of your order through the tracking number provided in the email sent through our automated system. This is ONLY provided once your package has SHIPPED. We are not responsible for updating your package location through the tracking number, this is the duty of the courier - Canada Post. If you have specific questions regarding your package please contact the courier and they will confirm details of your package location.
Our cookies are baked and shipped same day for freshness.
We do offer third party delivery service exclusively to our customers with addresses in London, ON, it is a flat rate of $5.
As a small business we are unable to guarantee any shipment dates as that depends on the courier. We receive tracking numbers shortly after your product is shipped (unless noted otherwise) and this will be shared upon request. As a result we are not responsible for any lost, stolen, or missing shipment packages. Shipping labels are created daily to help speed up our process therefore packages with labels that are created does not mean they are shipped that exact date. The courier will update once they have received the package.