ORDERING
How long will my thick cookies stay this delicious and fresh?
We ship our cookies the same day as they are baked which have a minimum guaranteed 14-day shelf life from the oven. Our cookies are individually heat sealed to provide you with its beautiful mixture of softness, and moistness until it meets its next home - your belly. Our packages are filled with a recyclable crinkle paper to keep your babies safe - trust us, we care as much as you do.
If there any left (I doubt it) then we always recommend freezing... you never know when a pandemic may hit and these cookies will get you through it. You can always reheat the cookies at 350F 2-3 minutes in the oven or 30secs-1min in the microwave to reactivate that mouth watering deliciousness. You've waited this long, you can wait another minute to let it cool down - please don't burn your tongue - its not going anywhere (I promise!)
What is your refund and return policy?
Unfortunately we do not accept returns, nor refunds as this is a food product. If you are unsatisfied with any part of your order, just let us know by contacting us through email. Our philosophy is that everyone should be able to enjoy the same happiness we derive from a bite of our cookies.
I did not receive my order. What should I do?
If any complications arise please contact us via email or through any of our socials. We will work hard for someone to get in touch with you as soon as possible and restore some order into your cookie-deprived life.
Do you have gluten-free or peanut free options?
Unfortunately at this time we are unable to offer any gluten free products but definitely have it on our horizons. Additionally, we use some peanut products from other cookies and cannot guarantee any cross contamination. We believe everyone should share our joy and are working with our team to be able to accommodate dietary restrictions so stay tuned.
