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FAQ

What is unique about our cookies? 

At The Cookie Place Co. we measure and weigh each and every single one of our cookies by hand to ensure it weighs either a quarter of a pound, or half a pound.

 

Do your cookies contain any peanuts? 

Yes, some of our products do contain peanuts. Please be aware when ordering. If you have any further questions or concerns please contact us. 

Disclaimer: Please be aware that our food may contain or come into contact with common allergens, such as the following dairy, eggs, coconut oil, wheat, tree nuts, and peanuts. 


 What is your refund and return policy? 

Unfortunately we do not accept returns, nor refunds due to hygienic and sanitary reasons. 


I did not receive my order. What should I do? 

If any complications arise please contact us via email or through any of our socials. We will work hard for someone to get in touch with you as soon as possible. Please note it may take up to a few business days for our team to respond back! 


What steps do you take in order to preserve the freshness of your cookies through shipment? 

Each and every cookie shipped is heat sealed in its own wrap to ensure it remains fresh until you take your first bite. We promise it will be worth the wait! 


What size are your cookies? 

We currently offer two sizes - big, and BIGGER. A quarter pound cookie, and a half pound cookie are the two sizes we currently offer. 


How can I preserve the freshness of your cookies? 

You can freeze our cookies up to two months in your freezer to stay fresh. 


Can your cookies be microwaved? 

Yes, of course. Some people prefer to have their cookies warmed up in the microwave. If you do we recommend 30 seconds depending on your appliance.

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